Mary Beth Aschenbrenner, VP of Professional Services, discusses the state of clinical research and her passion for improving the site experience.
The REDCap Cloud Professional Services team includes Client Services, Customer Care, Learning Design & Development, and Data Science & Analytics. With deep roots in clinical research, our experts work closely with sites and sponsors to ensure that projects are delivered on time and on budget, while meeting regulatory, compliance, and security standards.
The Learning Design & Development Team at REDCap Cloud delivers detailed guidance through video tutorials and eLearning materials to facilitate successful EDC platform use across all levels of experience. Rapid documentation updates, custom training, and unmatched flexibility to accommodate user-facing needs ensure success for REDCap Cloud clients. Our team provides:
The REDCap Cloud Customer Care Team is dedicated to ensuring that our clients feel supported and connected to the resources available throughout their journey. Each client is assigned a Support Manager who will be able to answer questions, navigate the client’s needs, provide support with our platform, and ultimately, deliver fast and effective solutions.
Work with our team of experts to help accelerate results and maximize your return on investment
With deep expertise spanning clinical research and care, our customer care team is uniquely suited to develop tailored solutions that work for your specific workflows
Access our integrated ticketing system for a comprehensive view of all issues submitted and re-open/close cases