REDCap Cloud combines experience, passion, and proven best practices to achieve your goals

Mary Beth Aschenbrenner, VP of Professional Services, discusses the state of clinical research and her passion for improving the site experience.

Professional Services

The REDCap Cloud Professional Services team includes Client Services, Customer Care, Learning Design & Development, and Data Science & Analytics. With deep roots in clinical research, our experts work closely with sites and sponsors to ensure that projects are delivered on time and on budget, while meeting regulatory, compliance, and security standards.

  • Partner with our Product Management, Process Excellence, and Strategic Account teams to align on objectives and ensure long-term success
  • Choose the right level of support for your team whether that’s a full study implementation, mid-study changes, or a train-the-trainer
  • Modernize processes to automate EHR integrations and data mapping

Learning Services

The Learning Design & Development Team at REDCap Cloud delivers detailed guidance through video tutorials and eLearning materials to facilitate successful EDC platform use across all levels of experience. Rapid documentation updates, custom training, and unmatched flexibility to accommodate user-facing needs ensure success for REDCap Cloud clients. Our team provides:

  • Rapid response to custom training and documentation needs
  • Direct availability of team resources at onboarding
  • Expertise across each level of clinical research management reflected throughout our documentation

Support Services

The REDCap Cloud Customer Care Team is dedicated to ensuring that our clients feel supported and connected to the resources available throughout their journey. Each client is assigned a Support Manager who will be able to answer questions, navigate the client’s needs, provide support with our platform, and ultimately, deliver fast and effective solutions.

Work with our team of experts to help accelerate results and maximize your return on investment

With deep expertise spanning clinical research and care, our customer care team is uniquely suited to develop tailored solutions that work for your specific workflows

Access our integrated ticketing system for a comprehensive view of all issues submitted and re-open/close cases

Accelerate Your Research with Next-Gen Clinical Infrastructure

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