Our Vision
Building a connected Clinical Research ecosystem where Clinical Research and Care converge
By bridging together Clinical Research and Care, we seek to break the traditional data silos in clinical research, enabling interoperability, data integrity, and real-time collaboration across all stakeholders.
Our unified data platform empowers customers with the infrastructure to generate clean, high-quality data—accelerating the translation of research into breakthrough therapies and enabling personalized medicine at scale.
BORN OUT OF RESEARCH. DELIVERING ON INNOVATION.
Origins
REDCap Cloud was born from a bold vision: to bring the power of Vanderbilt University’s world-renowned electronic data capture (EDC) platform for academic and nonprofit research—into the commercial life sciences. Through a pioneering licensing collaboration, nPhase launched REDCap Cloud to unify clinical research and care, laying the foundation for a new era of evidence-driven medicine.
From those early roots, REDCap Cloud has rapidly evolved into a global Clinical Data Management and Science Platform, now trusted by over 500 clients, including 75% of the top-20 pharmaceutical companies and 100% of the top-5 CROs. Our platform spans 45 therapeutic areas and supports research at more than 15,000 global sites, enabling life science leaders to accelerate discovery and improve outcomes.
BORN OUT OF RESEARCH. DELIVERING ON INNOVATION.
Today & Tomorrow
Our vision continues to be realized by bringing together the full spectrum of clinical and real-world data into a unified, AI-ready ecosystem—one that empowers researchers, clinicians, and regulators to collaborate seamlessly. Our evolution will continue to prioritize innovation to become the industry’s most open, adaptive, and standards-driven platform, enabling precision medicine at scale.
Leadership
Supporting a Distributed Workforce
We are looking for the best talent regardless of location. If you’re looking for a truly flexible work environment that gives you the freedom to work on your terms, REDCap Cloud wants to hear from you.
Remote | Full Time
Description
To be considered, candidates must have data management experience working at a pharmaceutical, biotechnology or medical device company (or CRO) and demonstrated leadership experience. The Clinical Data Manager Team lead will be responsible for all aspects of clinical data management associated with building clinical studies including eConsent.
Remote | Full Time
Description
The Director, Customer Care is an exciting opportunity to lead our growing global Customer Care Team. It is essential that you have a technical aptitude, a Clinical background & proven experience leading support for a software vendor (preferably SaaS/EDC), which includes, your own hands-on experience of using Clinical Data Management System(s).
The REDCap Cloud Customer Care Team assists customers worldwide, helping them navigate and resolve technical support cases across our application suite to ensure an optimal experience. In this role the Director, Customer Care, will be leading and contributing to the areas of identifying, researching, providing support (operational & technical), as well as partnering with the Professional Services, Client Engagement, QA, and Development teams to meet customers’ needs.
We are seeking a Director, Customer Care who has proven experience leading a Customer Success or Technical Customer Support Team in the clinical research, electronic data capture (EDC) software industry. The ideal candidate is passionate about our industry, continuously seeking to develop, and maintain knowledge related to our product lines, EDC & industry standards. Experience working at or with clinical research organisations (CRO) or Biopharmaceutical companies in a research capacity is essential.
Job Responsibilities for the Director, Customer Care include but are not restricted to:
- Lead, mentor, and manage a team of Customer Care professionals, ensuring they meet performance goals and adhere to best practices.
- Lead a team while maintaining an active contribution to case resolution.
- Oversee daily support operations, workload allocation, and team scheduling to ensure adequate coverage and high-quality support delivery.
- Effectively manage and resolve complex customer escalations by working collaboratively with cross-functional teams to ensure the best possible outcomes.
- Identify opportunities for process and tools improvement, implementing solutions that enhance team efficiency and customer satisfaction.
- Foster a collaborative and engaging team culture that promotes knowledge sharing and continuous learning.
- Manage vendor teams
- Interview, hire, and onboard new staff including vendors as required
- Prepare reports for management evaluating Customer Care operations-highlighting areas of interest and potential areas for improvement via Key Performance Indicators (KPIs)
We are looking for a Director, Customer Care who has:
- Relevant bachelor’s degree, or equivalent work experience
- Previous experience managing a Customer Success / Customer Care / SaaS Support Team within the software / software-as-a-service industry with EDC (Electronic Data Capture)
- Experience developing processes/procedures and growing a Customer Care team
- Clinical / Medical Research Experience, preferably Sponsor initiated / CRO industry research.
- Clinical Data Management systems, REDCap Cloud or similar EDC
- Highly collaborative to problem solving & a technical aptitude
- Excellent verbal & written communication skills with a creative and solution-oriented mindset
- Ability to respond to & prioritize urgent situations in a fast-paced environment
- Strong attention to detail, calm under pressure & customer centric approach
- Able to adjust working hours to accommodate different time zones, team & customer needs
- Strong IT skills across Microsoft Office suite, knowledge of the Software Development Life Cycle – advantageous
Remote – US, CAN, EU | Full Time
Description
To be considered, candidates must have data management experience working at a pharmaceutical, biotechnology or medical device company (or CRO) and demonstrated leadership experience. The Clinical Data Manager Team lead will be responsible for all aspects of clinical data management associated with building clinical studies including eConsent.
Remote – US, CAN | Full Time or Contractor
Description
We currently have an exciting job opening for an Audit, Risk & Compliance (ARC) Manager to join our remote team.
Remote – US, CAN | Full Time or Contractor
Description
We currently have an exciting job opening for an Implementation Consultant to join our remote team. The Implementation Consultant’s responsibilities include but are not restricted to,
• Help ensure REDCap Cloud’s software applications are implemented or enabled in accordance with our standard business processes, meet client requirements and adhere to regulatory requirements.
Remote – Eastern US time zone preferred | Full Time
Description
We are looking for an experienced and energetic Senior Director, Clinical Platform Development to be hands-on and lead a fast-growing A-player team with deep experience and a passion for innovation. Join us in building and shaping an engineering team as we build products and technology to transform clinical trials.
Remote – US (CA, PA, WI, NC, OH, NM, FL, TX preferred), CAN, or EU | Full Time
Description
EHR Integration Lead is a part of the RWD Network Services team within REDCap Cloud’s Commercial Operations division. This position is an individual contributor responsible for scoping, defining, and implementing the integration of EHR systems used by any physician practice or hospital in REDCap Cloud’s RWD Site Network with a REDCap Cloud study database via REDCap Cloud’s Integration Platform as a service (iPaaS).
Remote – US, CAN | Full Time
Description
We currently have an exciting job opening for a Real-World Evidence Data Manager. The Real-World Evidence Data Manager is responsible for leading EDC, eConsent, Video Visits, eSource, Surveys, ePRO, and Registry SaaS implementations for clients.