Our Services
RedCap Cloud’s Professional Services team accelerates your clinical research with expert, end-to-end support across our powerful integrated eClinical platform.
Our seasoned specialists deliver seamless implementation, comprehensive training, and ongoing support to ensure your study launches smoothly and achieves its goals.
Professional Services
Our expert team provides consulting and full delivery for study builds, data migration, custom integrations, advanced configurations, and process modernization, including eSource and EHR integrations.
With specialists in Data Management, Data Science and Reporting, integrations, and more, we partner closely with you to ensure projects are delivered on time, on budget, and in full compliance with regulatory standards.
eLearning & Training
REDCap Cloud offers a comprehensive training curriculum with 32 modules covering all aspects of study design and data collection, complete with videos, assessments, and certificates.
Additionally, REDCap Cloud offers a community portal, a central hub for documentation, knowledge articles, instructional videos, and FAQs with access to comprehensive how-to guides organized by topic and user interface.
Technical & Customer Support
Support is included with all our plans, providing reliable help through our professional ticket management system, email support, and community forums, along with access to comprehensive documentation and knowledge base resources.
Our dedicated team ensures prompt ticket responses and expert guidance to keep your experience seamless and productive.
OUR PROCESS
From first call to go-live,
four deliberate phases.
Understand the study.
We start by understanding your study requirements, timeline, and specific challenges through a detailed consultation.
Requirements doc
Scope it, price it.
Receive a customized scope of work with clear deliverables, timelines, and transparent pricing tailored to your needs.
Timeline
Pricing
Build with you.
Our expert team works collaboratively with you to implement solutions, providing regular updates and quality assurance.
UAT
QA sign-off
SUPPORT
Hand off, stay on.
Ongoing assistance and documentation ensure smooth handoff and sustained success with your implemented solutions.
Training
SLA
Study Build Services
From kick-off to UAT — choose the level of support that fits your team and timeline.
Typical timelines
3–4 wks, low
4–8 wks, medium
8–12 wks, high
Full Service
Fully managed end-to-end. Our team handles everything — from your protocol and CRFs through validation and go-live. You stay focused on the science.
What’s included:
Dedicated study implementation team
Protocol & CRF build from your documents
Rigorous QA and validation processes
UAT planning and execution support
Integration with third-party data sources
Mentor Build
Your team builds, our experts guide. Hands-on coaching, design reviews, and technical support so you build with confidence.
What you’ll get:
Personalized design consultations
Best-practice build recommendations
Custom logic and JavaScript guidance
QA review and feedback cycles
UAT planning support
Consulting
Strategic advisory for experienced teams who need an expert sounding board on architecture, compliance, and scale decisions.
What you’ll get:
Study architecture & data model review
Regulatory and compliance guidance
Platform optimization recommendations
Integration strategy and planning
Ad hoc expert access (hourly or retainer)
Professional Services
The REDCap Cloud Professional Services team includes Client Services, Customer Care, Learning Design & Development, and Data Science & Analytics. With deep roots in clinical research, our experts work closely with sites and sponsors to ensure that projects are delivered on time and on budget, while meeting regulatory, compliance, and security standards.
- Partner with our Product Management, Process Excellence, and Strategic Account teams to align on objectives and ensure long-term success
- Choose the right level of support for your team whether that’s a full study implementation, mid-study changes, or a train-the-trainer
- Modernize processes to automate eSource and EHR integrations and data mapping
Learning Services
The Learning Design & Development Team at REDCap Cloud delivers detailed guidance through video tutorials and eLearning materials to facilitate successful clinical data management across all levels of experience. Rapid documentation updates, custom training, and unmatched flexibility to accommodate user-facing needs ensure success for REDCap Cloud clients. Our team provides:
- Rapid response to custom training and documentation needs
- Direct availability of team resources at onboarding
- Expertise across each level of clinical research management reflected throughout our documentation
Support Services
The REDCap Cloud Customer Care Team is dedicated to ensuring that our clients feel supported and connected to the resources available throughout their journey. Each client is assigned a Support Manager who will be able to answer questions, navigate the client’s needs, provide support with our platform, and ultimately, deliver fast and effective solutions.
Work with our team of experts to help accelerate results and maximize your return on investment
With deep expertise spanning clinical research and care, our customer care team is uniquely suited to develop tailored solutions that work for your specific workflows
Access our integrated ticketing system for a comprehensive view of all issues submitted and re-open/close cases
Book a Demo →
Start your journey with REDCap Cloud today – scale for tomorrows novel therapies.