Our Vision
Building a connected Clinical Research ecosystem where Clinical Research and Care converge
By bridging together Clinical Research and Care, we seek to break the traditional data silos in clinical research, enabling interoperability, data integrity, and real-time collaboration across all stakeholders.
Our unified data platform empowers customers with the infrastructure to generate clean, high-quality data—accelerating the translation of research into breakthrough therapies and enabling personalized medicine at scale.
BORN OUT OF RESEARCH. DELIVERING ON INNOVATION.
Origins
REDCap Cloud was born from a bold vision: to bring the power of Vanderbilt University’s world-renowned electronic data capture (EDC) platform for academic and nonprofit research—into the commercial life sciences. Through a pioneering licensing collaboration, nPhase launched REDCap Cloud to unify clinical research and care, laying the foundation for a new era of evidence-driven medicine.
From those early roots, REDCap Cloud has rapidly evolved into a global Clinical Data Management and Science Platform, now trusted by over 500 clients, including 75% of the top-20 pharmaceutical companies and 100% of the top-5 CROs. Our platform spans 45 therapeutic areas and supports research at more than 15,000 global sites, enabling life science leaders to accelerate discovery and improve outcomes.
BORN OUT OF RESEARCH. DELIVERING ON INNOVATION.
Today & Tomorrow
Our vision continues to be realized by bringing together the full spectrum of clinical and real-world data into a unified, AI-ready ecosystem—one that empowers researchers, clinicians, and regulators to collaborate seamlessly. Our evolution will continue to prioritize innovation to become the industry’s most open, adaptive, and standards-driven platform, enabling precision medicine at scale.
Leadership
Supporting a Distributed Workforce
We are looking for the best talent regardless of location. If you’re looking for a truly flexible work environment that gives you the freedom to work on your terms, REDCap Cloud wants to hear from you.
Remote – US, CAN, EU | Full Time
Position Overview
The Clinical Database Programmer is a senior, client-facing role responsible for leading clinical system implementations across the REDCap Cloud platform.
This role blends hands-on configuration and validation work with project leadership and customer engagement. The Clinical Database Programmer translates clinical protocols and data requirements into compliant, scalable system configurations while managing multiple concurrent implementations in a fast-paced, fully remote environment.
Key Responsibilities
System Implementation and Configuration
- Lead end-to-end implementation of REDCap Cloud solutions, including EDC, eConsent, ePRO, Surveys, Registries, eSource, and Video Visits.
- Build and configure studies in the REDCap Cloud platform, including eCRF design, validation and edit check programming, event schedules, workflows, and user permissions.
- Translate clinical protocols and customer requirements into system configuration and implementation artifacts.
- Perform system validation and support user acceptance testing activities.
- Maintain implementation, configuration, and data management documentation.
- Identify, document, and escalate software defects and implementation issues, collaborating with Product and Engineering teams on resolution.
Clinical Data Management and Quality
- Apply clinical data management best practices to ensure data quality, integrity, and inspection readiness.
- Apply knowledge of GCP, ICH guidelines, and FDA regulations throughout implementation activities.
- Support use of regulatory data standards such as CDISC and CDASH when applicable.
Client and Project Leadership
- Lead client implementations for clinical trials, registries, and real-world evidence studies.
- Create and maintain implementation project plans.
- Conduct client status meetings and working sessions.
- Prepare agendas, meeting minutes, and action tracking.
- Manage implementation risks, issues, dependencies, and scope considerations.
- Communicate implementation status clearly to internal and external stakeholders.
- Balance customer responsiveness with appropriate boundary setting to ensure sustainable delivery.
Reporting, Data, and Technical Support
- Support development of reports, exports, and basic analytics solutions as needed.
- Extract, transform, and analyze data using tools such as SQL, R, Python, SAS, or similar.
- Support customers and internal teams with technical questions related to system configuration, data workflows, and UAT activities.
Process Improvement and Collaboration
- Contribute to process improvement, standardization, and efficiency initiatives within Professional Services.
- Collaborate cross-functionally with Product, Engineering, Training, and Support teams.
- Support internal and external training initiatives as needed.
- Operate in accordance with established SOPs while adapting to evolving product and business needs.
Qualifications and Experience
Required
- Bachelor’s degree or equivalent practical experience in a related field.
- Strong experience supporting clinical trials in a data management or EDC implementation role within a CRO, pharmaceutical, biotechnology, or medical device organization.
- Hands-on experience with at least one EDC system, such as REDCap or Medidata Rave.
- Working knowledge of GCP, ICH guidelines, and FDA regulations.
- Demonstrated success delivering to strict deadlines while managing multiple concurrent priorities.
- Strong written and verbal communication skills.
- Proven ability to work autonomously in a fully remote environment.
Preferred
- Programming or data skills using SQL, R, Python, SAS, or similar.
- Experience with regulatory data standards such as CDISC and CDASH.
- Experience supporting FDA submissions or real-world evidence studies.
- Familiarity with SaaS platforms and cloud environments such as AWS or Azure.
- Experience contributing to SOPs, process improvement initiatives, or mentoring junior team members.
What Success Looks Like
- High-quality, compliant implementations delivered on time.
- Confident, well-enabled clients who understand how to use REDCap Cloud effectively.
- Clear documentation, proactive risk management, and strong communication.
- Continuous improvement of implementation practices and customer experience.